Returns & Exchanges

At Freesat Spares, we want to ensure your satellite equipment is fully functional, which is why we offer a straightforward 30-day return policy for all components and accessories. If your part is faulty or no longer required, we provide a streamlined process to get your refund or replacement processed quickly.

Return Process

• 1.
  Initiate a Return

  Contact our support team with your order number and the specific part details to receive your Return Merchandise Authorization (RMA) number.

• 2.
  Pack Securely

  Place the electronic components in their original anti-static packaging and ensure the box is well-padded to prevent damage during transit.

• 3.
  Ship to Freesat Spares

  Affix the provided return label or address the package to our returns department, ensuring you include your RMA form inside the box.

• 4.
  Inspection and Refund

  Once our technicians verify the condition of the spare part, we will issue a full refund to your original payment method within 5-7 business days.