Frequently Asked Questions
Everything you need to know about our satellite parts and services.
Are your spare parts genuine or third-party?
We stock both original manufacturer parts and high-quality compatible alternatives. Each product listing clearly states whether the item is a genuine Freesat component or a certified replacement.
How do I know if a remote control is compatible with my box?
Compatibility information is listed in the product description. Generally, you should match the model number found on the bottom of your Freesat box with the supported models listed on the product page.
What is your shipping timeframe for UK orders?
Orders placed before 2 PM GMT are typically dispatched the same day. Standard delivery usually takes 2-3 working days, while express options are available at checkout.
Can I return a part if it doesn't fix my satellite issue?
Yes, we offer a 30-day return policy. If the part is unused and in its original packaging, you can return it for a full refund, though return shipping costs may apply.
Do you provide technical support for installation?
While we provide basic guidance and manuals for our spares, we recommend consulting a qualified satellite engineer for complex internal repairs or dish alignments.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as secure payments via PayPal and Apple Pay.